Rock Star Jumpers
630-705-1500

Policies

 

Rental Agreement Policy:

A signed rental agreement is required from all customers upon delivery.

 

Payment Policy:

Payment is due in full at time of set up. We currently accept cash and checks. There will be a $25.00 returned check fee.

 

Cancellation Policy:

Please contact us within 72 hours if you must cancel. If there are weather concerns on the day of your rental, we will contact you the morning of your rental.

 

Delivery/Pick-up Policy:

Delivery and pick-up times may vary due to scheduling. You rental will be delivered prior to your scheduled start time and picked-up after your scheduled ending time.

 

Set-up Policy:

You are responsible for choosing a safe set up location for your rentals. You will need a level area 18x18 feet with an overhead clearence of 18 feet for our 15x15 jumpers. The best choice is a grassy area free of any rocks or debris. We can also set up on concrete, asphalt, parking lots, gymnasiums, rental halls, etc. Please contact us prior to your event so we can provide the proper anchors for your set up. We are not responsible for any damage done to grass or sod.

 

Equipment Cleaning Policy:

Grass, leaves and some dirt are expected and you will not be charged a cleaning fee. However, if excess cleaning is required, a fee of $75.00 will be charged. Please no food, beverages, liquids, shoes, or any additional foreign items permitted in jumper.


Equipment Damage Policy:

We do not offer damage insurance. If any parts of the equipment are damaged or missing, we will advise you of the repair/replacement costs and you will be responsible.




                                 Click HERE to view a pdf copy of the Rental Agreement.

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